ERP Module
Helpdesk
Capture, route, and resolve customer support tickets with SLAs.
Overview
A ticketing system that consolidates customer requests from email, web forms, and portals into a single queue. Tickets are routed by category, priority, or team, with SLAs and escalations to make sure nothing falls through the cracks. Customers get a self-service portal and knowledge base, while support managers measure response times, satisfaction, and recurring issues to continuously improve service quality.